What skills does a hotel receptionist need?
Youll need:customer service skills.sensitivity and understanding.to be thorough and pay attention to detail.patience and the ability to remain calm in stressful situations.the ability to work well with others.excellent verbal communication skills.administration skills.the ability to understand peoples reactions.
How do I become a good hotel front desk receptionist?
10 tips to make sure your front desk staff are always prepared for the next guestBe proactive – know your guest before they know you. Begin with the end. Execute on the most important priorities. Making every micro-moment an opportunity. Listen with the intent to understand. Take a holistic approach to customer service. •Sep 20, 2019
What skills do you need to work in a hotel?
Top 10 skills all hospitality employees haveTeamwork: Almost every job within the hospitality industry involves teamwork. Multi-tasking: No day is the same within the hospitality industry. Flexibility: Attention to Detail: Industry Awareness: Time Management: Communication: Interpersonal Skills: •Oct 28, 2020
What are the duties of a front desk receptionist at a hotel?
Hotel Front Desk Clerks have the following responsibilities:Check in customers using computer programs and equipment and provide guests with directions to their room.Inform customers of all on-site amenities and any relevant information that is needed to use them.Handle and resolve guest complaints.
What is a hotel receptionist job description?
Their duties may include greeting guests as they come in, managing the check-in and check-out process, answering questions and requests, and helping with administrative tasks at the front desk. The hotel receptionist must be trustworthy and able to work well with little direct supervision.
How should I prepare for a hotel receptionist interview?
General hotel receptionist interview questionsTell me about yourself.Describe yourself in three words.Why do you want to work here?What do you know about our hotel?Are you familiar with this area?What is your greatest strength?What is your greatest weakness?Where do you envision yourself in five years? •10 Jun 2021
Do receptionists have shifts?
The shift you are assigned determines the time you will report to work. Some hotel receptionists work early morning to midday. Others work from the afternoon into the late night. Overnight shifts are also possible.
How many hours do hotel receptionists work?
The night shift is usually manned by a dedicated night team and it is unusual for a Hotel Receptionist to cover the shift from 23.30 to 7.30. However, you may wish to cover some night shifts to get a better understanding of the work processes at night. A Hotel Receptionist can be expected to work five days in a row.